Facility security by Dussmann

We use, in a coordinated and proportionate manner:

• integrated technical security system,
• mechanical protection elements,
• information systems,
• regime measures regulating the security of the company,
• work instructions governing the manned organization.

• Conducting access control based on the client's internal regulations
• Ensuring the order, tidiness and cleanliness of the reception and entrance area, by using cleaning staff, if necessary
• Serving guests from entering the building to meeting the client’s representatives, booking taxis for visitors and employees, including fulfilling special requests (taxi with extra space, credit card payment)
• Operating the telephone system (providing information by telephone about reception activities and call forwarding to the main line, for internal processing, as necessary)
• Storing guests’ luggage, if necessary, and issuing cards or keys for lockers
• Taking back and documenting cars rented by the client’s employees
• Administering first aid in emergencies and participating in firefighting work, assisting in evacuation and taking measures in accordance with the emergency plan in close cooperation with the client

• Monitoring and surveilling the entire facility area, with special regard to the identification and reporting of hazards as well as inspections carried out with a view to fire safety, property protection, environmental protection, and occupational safety and health
• Controlling, directing and monitoring pedestrian and vehicle traffic
• Checking the eligibility of people on the premises of the facility and ensuring that no unauthorized persons are present – removing unauthorized persons from the protected facility
• Ensuring compliance with the parking rules
• Monitoring the surrounding area and inspecting the areas around the facility for suspicious activities
• Monitoring the opening of doors and gates, checking unauthorized access, and checking the integrity of doors, windows and other openings
• Performing the access and exit control of the vehicles of transport companies in accordance with a specified protocol (e.g. AEO)

• Checks of the property, inside and out
• Opening and closing all building entrance doors (where necessary)
• Arming or disarming the burglar alarm system as part of the locking round; where applicable, remedying fault alarms, such as reporting of open windows and doors through monitoring of conditions
• Checking the functionality of exterior lighting
• Ensuring traffic safety and, where applicable, taking initial steps such as blocking off certain areas or applying grit up to the property line

• Regular patrolling in specific outdoor and indoor areas
• Providing closing and opening service according to the employees’ working time and absence time
• Checking the authorized presence of persons
• Visually inspecting interior spaces and facilities in order to ensure their proper condition (emergency exits, windows and doors)
• Fire prevention and fire safety
• Applying advanced technical security systems
• Preparing reports and documentation

• Performing the monitoring and surveillance of transport systems and equipment
• Ensuring the smooth flow of traffic in order to prevent accidents and malfunctions
• Taking measures for road safety
• In the event of an accident, saving lives and controlling damage, participating in the restoration of the original condition, documenting the incident and cooperating with the authorities

• Managing on-call and client lines
• Providing information and e-mail addresses as permitted by data security and privacy laws
• Receiving and connecting internal and external calls
• Forwarding messages to authorized recipients or appropriate substitutes
• Linking callers to service numbers and providing the customer service phone number
• Receiving and forwarding telephone complaints
• Forwarding calls and correspondence

• Receiving and documenting mail and parcel items
• Distributing incoming mail items in-house or within a central mailbox system, if any
• Handling and documenting outbound mail items